Terms and Condition

We promise to do our best to ensure that all your orders are fulfilled correctly. Any hesitations or problems that are encountered, we are always pleased and welcome you to talk to us. We will try to solve your problem accordingly.

Return Policy

1. If there are any discrepancies in the products collected and Customer wishes for return, the customer required to notify Customer Service by phone at +6010-774 3755 / +6016-4733755 or by email at enquiry@samonyu.com.myto report on the products upon 24 hours of receipt of the goods.
2. Return(s) & Exchange(s) only possible with same product that with equal value or lower value. If you exchange a product whose value is lower than the return value, the price difference will not be refunded.
3. Exchange of Products can be arranged under the following reasons:

• If the products delivered is in damaged or defective condition
• If the product is different from the Order delivered. Products for return and exchange shall be return in its new, unused, original condition, quantity and packaging as it first delivered to customer together with proof of purchase.

4. If replacement of exchange of the product(s) is unavailable, Customer may request a refund, either in the form of cash value points and/or a cashless paymentof equal value to the Samanyu Online Membership Account within 7 business days.
5. As always, eat raw food at your own risk. We always recommend cooking all foods, including fish, seafood, chicken, etc. (except for Sashimi Grade variant)

Shipping Policy

1. Seafood is packed frozen and stored in a vacuum pack to keep cold.
2. All shipments will be delivered and must be unpacked upon receipt. Seafood should be placed in either the refrigerator or freezer.
3. Seafood packages may be shipped anywhere of selected area, and deliveries are made on working days only. We will contact you via text message or call with the phone number you provided at checkout to notify you on the day of our arrival.
4. Orders will be delivered within 3-4 days of business days after payment is received. However, we do not offer any guarantee for the delivery arrival of time.
5. In any case of reschedule shipment made by the Customer shall take another 3-4 days of business days to processed for next arrangement.

Purchase and Cancellation Policy

1. All orders are automatically canceled if payment is not received after 24 hours.
2. Samonyu reserve the right to refuse/cancel an order without prior notice if the product(s) ordered is no longer available in stock or defected.
3. Customer is responsible to check their order status from time to time before the order is completed shipped.
4. Items in your shopping cart are not reserved and may be purchased by others.

Privacy Policy

Samonyu Sdn Bhd treats customer privacy as important and respects and guards customers' rights. We only collect information from you to ensure your orders are placed successfully on this website. Appropriate measures are in place to keep your personal information confidential and we do not share or pass on information except where it may be necessary to do so to ensure your order can be fulfilled. We guarantee that our customer database will not be sold or marketed for any reason whatsoever to third parties.

Samonyu Sdn Bhd website may contain links to websites operated by third parties and these websites should contain their own privacy policies. Thus, Samonyu Sdn Bhd makes no guarantees in respect to how your information may be used in these third parties websites.

Samonyu Sdn Bhd is the owner of information that is submitted and by submitting any of your information you are consenting to the storage and where application retrieval of your information so submitted for the purposes set out herein.

Samonyu Sdn Bhd reserves the right to modify or remove portions of this privacy policy at any time and this Privacy Policy should be read with the other terms and conditions applicable to the use of this website. Any condition that is not enforceable, void or invalid shall be deemed severable here from and all other conditions remaining shall be enforceable and valid.

If you have any questions regarding this Privacy Policy or your dealings with our website, please contact our customer service:

enquiry@samonyu.com.my

 +6010-7743755  /   +6010-7753755